If you are not happy with the resolution of your Request/ Complaint, do contact
our Nodal Officer at nodalofficer@telesmart.in
with the complaint ticket number and/ or e-mail correspondence details.
Appellate Authority
If you are still not satisfied with the decision/response of “Nodal Officer”. You
may appeal before the Appellate Authority during working hours 9.30 am to 5.30 pm,
Monday to Friday. Appeals only against the decision of the Nodal Officer are maintainable
before the Appellate Authority, no other appeal / direct complaint shall be entertained.
The appeal shall be made in writing and filed in duplicate. The contact details
of respective appellate authorities are mentioned below:-
Procedure for making appeals before the Appellate Authority
Appeal must be in the format prescribed in the regulation (in duplicate) - Every
appeal must be filed within 3 Months from the date of decision of the Nodal Officer.
All appeals are generally disposed off within 3 Months from the date of filing of
appeal. Appeals only against the decision of the Nodal Officer are maintainable
before the Appellate Authority, no other appeal/direct complaint shall be entertained.
For detailed procedure on disposal of appeals by Appellate Authority please refer
the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)
Note: Please allow 15 days for our Appellate Authority to provide
you a solution
Appellate Authority
Office Address |
Nodal Officer |
Nodal Email |
Level 12, D Wing, Trade World Kamala City, Senapati Bapat Marg Lower Parel, Mumbai 400 013 India |
Mr. K. Praful |
nodalofficer@telesmart.in |
Level 12, D Wing, Trade World Kamala City, Senapati Bapat Marg Lower Parel, Mumbai 400 013 India |
Mr. Sameer Sawant |
appellate@telesmart.in |