Quality service and customer service are important to Smartware. To provide the
best service for our customers, we have made a strategic decision to adopt ISO 9001.
ISO 9001 is an internationally recognised and independent standard for Quality Management
Systems (QMS). It outlines a process-oriented approach to documenting and reviewing
the structure, responsibilities, and procedures required to achieve effective quality
management within an organisation.
ISO 9001 helps us to put systems and processes in place to enhance our customer
focus in order to improve customer satisfaction and to improve our overall quality
of service, productivity and efficiency.
We are committed to business excellence and by implementing a robust quality management
system we can provide our customers an excellent service at all times.
ISO27001 is an internationally renowned standard viewed as a benchmark by most organisations
and security professionals. The ISO27001 standard contains the core security controls
that other standards use as a base. Smartware holds ISO27001 compliance at multiple
The ISO27001 series focuses on the entire information security stack. All information
security aspects surrounding the core elements of people, process, organisation
and technology are considered. It also has specific controls around physical security
which relate to physical access to assets that have information stored on them,
or that can be used to access the information itself.
That standard itself is fundamentally centered around the deployment of an Information
Security Management System (ISMS) which helps to ensure that an organisation understands
its information security posture and drives to continually improve it.