If you are not happy with the resolution of your Request/ Complaint, do contact our Nodal Officer at nodalofficer@telesmart.in with the complaint ticket number and/ or e-mail correspondence details.

If you are still not satisfied with the decision/response of “Nodal Officer”. You may appeal before the Appellate Authority during working hours 9.30 am to 5.30 pm, Monday to Friday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.

The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-

Procedure for making appeals before the Appellate Authority

Appeal must be in the format prescribed in the regulation (in duplicate) - Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer. All appeals are generally disposed off within 3 Months from the date of filing of appeal. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal/direct complaint shall be entertained.

For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

Note: Please allow 15 days for our Appellate Authority to provide you a solution