Quality service and customer service are important to Smartware. To provide the best service for our
customers, we have made a strategic decision to adopt ISO 9001.
ISO 9001 is an internationally recognised and independent standard for Quality Management Systems (QMS).
It outlines a process-oriented approach to documenting and reviewing the structure, responsibilities,
and procedures required to achieve effective quality management within an organisation.
ISO 9001 helps us to put systems and processes in place to enhance our customer focus in order to
improve customer satisfaction and to improve our overall quality of service, productivity and
We are committed to business excellence and by implementing a robust quality management system we can
provide our customers an excellent service at all times.
ISO27001 is an internationally renowned standard viewed as a benchmark by most organisations and
security professionals. The ISO27001 standard contains the core security controls that other standards
use as a base. Smartware holds ISO27001 compliance at multiple locations.
The ISO27001 series focuses on the entire information security stack. All information security aspects
surrounding the core elements of people, process, organisation and technology are considered. It also
has specific controls around physical security which relate to physical access to assets that have
information stored on them, or that can be used to access the information itself.
That standard itself is fundamentally centered around the deployment of an Information Security
Management System (ISMS) which helps to ensure that an organisation understands its information security
posture and drives to continually improve it.